Introducing LW
Claims
Is one of your customers dealing with a vehicle issue? Let's start a claim to get this sorted out together.
What Are Claims?
Claims are how we handle getting issues resolved on your customer's vehicles fast. Simply fill in a claims form or get in touch with the claims team and we’ll handle the rest.
Log a claim
Answer a few questions to start the claims process.
Add items
Specify what needs to be fixed on the vehicle.
Get fixed
If covered, we'll process the claim almost instantly.
Find your warranty
First off, let's find the warranty you need for this claim. Just search using your customer's email address, and voilà, you'll have all the warranty details at your fingertips.
Complete claims form
Getting a full picture of the claim is key. Fill in a few details, and you'll give us just what we need to kick things off.
Creating a claim
Getting a full picture of the claim is key. Fill in a few details, and you'll give us just what we need to kick things off.
Inspect
Let your customer know where they can go to have the issue looked at. This step is crucial for us to understand what we're dealing with.
Log items
Every detail matters – from parts to labor. Log them as individual items in the claim form, and we're on our way.
Process
With the claim ready, it's decision time. Approve or reject it, and we'll add it to the payment schedule automatically.
Don't want to handle claims?
Encourage your customers to call our claims line directly. We're here to make everything easier for you.
Want to know more?
Speak to the team today!
Our friendly support team are hear to help with any warranty related question you have.